All our bicycles are supplied with a limited lifetime warranty against defects in materials or craftsmanship.
This limited lifetime warranty should not be taken to suggest or imply that your bicycle cannot be broken or that it will last forever. It does, however, mean that with due care and correct use, your bicycle or frameset is covered against defects in assembly materials and workmanship.
Bicycles sold through this website must be assembled and checked by a professional bicycle mechanic to validate this warranty and ensure the best possible performance, longevity and safe use of your bicycle.
This warranty applies only to the original owner of the bicycle and is not transferable to subsequent owners.
Damage resulting from normal wear and tear, including the results of fatigue, is not covered. This warranty is made void in its entirety by any modification of the frame, fork, or components. This warranty is expressly limited to the repair or replacement of a defective bicycle, and said repair or replacement is at the sole discretion of Moore Large & Co. Ltd.
No other remedy is available under this warranty.
Any bicycle must be supplied fully assembled from professional bicycle mechanic’s premises.
The instructions for use, maintenance and cleaning of your bicycle as set out in the supplied owner’s manual must be followed and all usual precautions to protect the frame from the elements must be taken at all times.
Normal wear and tear, crash damage or accidental damage is excluded from this warranty.
This warranty will not apply to frames which have been improperly assembled; or modified; or have had parts or accessories fitted which are not compatible with the frame.
Repainting or re-lacquering a metal frame will invalidate the warranty where the process involves heating the frame to over 180 Celsius.
Moore Large & Co. Ltd. declines all responsibility for damages to people, animals or objects due to the use of this product
This warranty does not cover
Normal wear and tear including the results of Fatigue. Fatigue damage is a symptom of the frame being worn out through normal use. It is one kind of normal wear and tear, and it is the owner’s responsibility to inspect his/her bicycle. See your Bicycle Owner’s Manual for further details.
Assembly by non-authorized personnel;
Improper follow-up maintenance;
Installation of components, parts, or accessories not originally intended for or compatible with the frameset or bicycle as sold;
Damage or failure due to accident, misuse, abuse or neglect (including frames used for jumping, trick riding, racing or any other non-standard use;
Labour charges for part replacement or changeover;
Postage and packing costs.
Incidental or consequential damages suffered.
If you find your bicycle has been supplied with, or developed, a defect in the materials used or craftsmanship involved in assembly, you should, in the first instance contact our customer service department. They will provide a returns reference for the return and subsequent inspection of your bicycle.
Once a return reference has been provided by our team, print out and attach the Returns Form to your delivery and send it to the address provided.
Please ensure returns are securely packaged as we will not be held responsible for any damage during posting.
Please keep your proof of postage until we have confirmed your refund has been processed.
Once your bicycle has been inspected in our technical workshop, our customer service department will contact you to discuss the findings and appropriate outcomes.
If a refund, replacement, repair or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase.This warranty does not affect your statutory rights.